keep occuring laptop screen freeze and blue screen (HP Pavilion Gaming - 15-ec1058ax)

[Helpme833]

Please do not give me automatic response, since I already searched enough and tried.

I've been trying to solve the freezing screen and blue screen, but it never helped. I even joined the hp smart friend, but they couldn't fix my problem. They don't even try to receive my product since my product was bought outside of United States.

Blue screen code:

1. SYSTEM_SERVICE_EXCEPTION (File description: NT Kernel & System)

2. DRIVER_IRQL_NOT_LESS_OR_EQUAL

3. DRIVER_IRQL_NOT_LESS_OR_EQUAL (R Intel Wireless WiFi Link Driver)

4. PAGE_FAULT_IN_NONPAGED_AREA (NT Kernel & System)

5. IRQL_NOT_LESS_OR_EQUAL(NT Kernel & System)

Please help me

[Nal_NR]

Hi @Helpme833,

Welcome to the HP Support Community. 

I'd like to help!

Try the following below and see how it goes. 

POWER DRAIN:

Please disconnect all the devices and cables connected to your computer including the power cable and then press and hold the power button for about 20 seconds and connect the power cable back again and try to power on the computer.

CBR:

Press the Windows key and then followed the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

CMOS RESET:

Press the Windows key and then followed the key "V" and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+V for 3-4 seconds, you may not receive a response from the computer, Please let me know what happens.

If the above steps do not help, you may have to reset your PC to factory settings. Before that, you need to back up your data to avoid losing any important information. 

You may try cloud recovery options: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Helpme833,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Helpme833

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.