keeps powering off randomly, only when I'm using battery power. Diagnostic says every system passed

[jgunnj]

Keeps powering off randomly, only when I'm using battery power. Diagnostic says every system passed, says battery is good. If I keep the charging chord plugged in, I don't have the problem. My power off settings are set to NEVER power off whether I am using the charging chord, or battery. Any ideas?

[KrazyToad]

@jgunnj

Welcome to HP Community

I have gone through your Post and would like to help

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

Let me know how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.