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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- laptop crashes often, reboot sometimes without wifi

Create an account on the HP Community to personalize your profile and ask a question
01-16-2021 07:44 PM
I just got the laptop for less than a month.
I only installed chrome by myself. All other sw is by default.
But it keep crashing, at least once per day. Sometimes boot up without wifi. I have to reboot the laptop again to detect my wifi network.
I thought it could be better after some windows update, but obviously it is not gone.
01-20-2021 08:09 AM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate it if you could, perhaps elaborate on your concern.
- What is the exact model for your computer?
- What is the operating system you are using?
- What is the exact issue you are facing?
- Have you performed any troubleshooting steps before posting?
Look forward to hearing from you and you have a great day!
Take care.
Cheers!
The_Fossette
I am an HP Employee