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serifsan Honor Student
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laptop doesnt accept my password

15-ay000nt
Microsoft Windows 10 (32-bit)
Although i enter right password, it doesn't accept my password. I cannot use the laptop. Even it is the second time i am trying to open it.
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serifsan Honor Student
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laptop doesnt accept my password

I mean, i used the laptop only once.
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Provost Provost
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laptop doesnt accept my password

Hi,

 

It may be worth trying the following to rule out a possible error with the keyboard input configuration.

 

At the log on screen, click the Ease Of Access icon in the bottom right corner, select On-Screen Keyboard and try entering your password using this.

 

Another thing to try, if you normally sign-on with an email and password, would be to see if you can reset the password via another PC from the Microsoft page on the following link.

 

 https://account.live.com/password/reset

 

Otherwise, a further option would be to reset the notebook to its 'Factory Condition' and then set it up again from the beginning – if you haven't created your Recovery Media yet, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

 

A full guide on this can be found on the following link.

 

http://support.hp.com/us-en/document/c04758961

 

Regards,

 

DP-K

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