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‎01-03-2020 08:47 PM

HP Recommended
Product: pavillion 15t-cs200
Operating System: Microsoft Windows 10 (64-bit)

I just purchased this laptop and there is almost nothing on it, but when it boots up it seems to freeze around the windows password screen. It does not freeze immediately. It seems to freeze after a few seconds. For example if I leave it and do nothing, it will be completely locked, but if I immediately attempt to enter the pin, then I can get as far as entering the pin and it will freeze as it loads and says welcome. 

 

I have tried resetting it numerous times. 

I've tried startup repair and it failed. 

 

Hoping there is a relatively easy fix. 

1 REPLY 1

‎01-04-2020 12:07 AM

HP Recommended

Hi,

Can you try performing HP hardware diagnostics at boot and see if there are any problems. There could be a problem with the hard drive.

Turn off the PC by holding the power button. Turn on PC and continuously keep pressing ESC until the startup menu appears and then press F2 to enter diagnostics. Try the fast test, or at least the hard drive test.

See if there are any hardware errors.

 

Let me know,

David

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