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‎08-27-2024 02:54 PM

HP Recommended

My laptop completely shut's down for no apparent reason. it has happened twice and each time it happens a few seconds after i unplug the laptop from the charger when it is around >90%. First time it happened the laptop went all black and started making loud glitching noises until i pressed the power button, after I pushed the power button again it made two system updates and then the laptop went back to normal. Second time the same thing happened except for the glitching sounds and my wallpaper was gone. i have already deleted any files that could suggest a virus and I am at a loss, what could be the problem and how would i fix it?

1 REPLY 1

‎08-30-2024 04:36 AM

HP Recommended

Hi @ElmaR3,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having issues with the shutdown.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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