laptop keeps hybernating

[renenbantillo81]

My laptop keeps on hibernating while I multitask like my Facebook, Youtube and Google meet are open. I notice my fan will throttle, and my laptop will lock up automatically. 

[ub6424]

Hello @renenbantillo81 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[renenbantillo81]

[ub6424]

Hello @renenbantillo81 

Please follow instructions ...

(1) Download and install BIOS Update

HP Notebook System BIOS Update

F.56 Rev.A

19.0 MB

Dec 18, 2020

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and Install/Update

( If any error occurs continue with next one ... )

HP Consumer Desktop / Notebook PC ME Firmware Update

2020.1.0629 Rev.A

33.8 MB

Jun 29, 2020

Download

Intel Management Engine Interface (MEI) Driver

11.7.0.1057 Rev.B

53.7 MB

May 28, 2018

Download

(5) Reboot and test

(6) Please report your results