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Since the last Windows update, I have had to choose btween two volumes (both numbered 3) for Windows 11.  After choosing one the startup continued as usual. After choosing the second, a black screen appeared and you could only see the cursor. I tried to get rid of this and chose cuurent system in configsys file. After that the laptop keeps restarting, the HP logo appears and then nothing and the loop continues

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@grygregi, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Turn it on and keep pressing F11 to enter recovery mode. Choose Startup Repair and let Windows try to fix itself.

 

In Advanced Options, go to Startup Settings > Restart > Safe Mode with Networking. If it boots, uninstall the last update in Settings > Windows Update.

 

If nothing helps, go to Advanced Options > System Restore and roll back to a previous state. If no restore point is available, try Reset this PC (choose "Keep My Files" if possible).

 

Also, refer this guide: HP PCs - Computer does not turn on, start, or boot | HP® Support

 

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped you or made things easier, I’d truly appreciate it if you could mark it as an Accepted Solution This not only helps others find the right fix faster but also spreads the support. 💙 And if you found my reply helpful, tapping "Yes" on "Was this reply helpful?" means the world- it ensures more people get the solution they need! 🌟 Your small action can make a big impact! 💪😊

 

Regards,

Garp_Senchau
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@grygregi, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Turn it on and keep pressing F11 to enter recovery mode. Choose Startup Repair and let Windows try to fix itself.

 

In Advanced Options, go to Startup Settings > Restart > Safe Mode with Networking. If it boots, uninstall the last update in Settings > Windows Update.

 

If nothing helps, go to Advanced Options > System Restore and roll back to a previous state. If no restore point is available, try Reset this PC (choose "Keep My Files" if possible).

 

Also, refer this guide: HP PCs - Computer does not turn on, start, or boot | HP® Support

 

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped you or made things easier, I’d truly appreciate it if you could mark it as an Accepted Solution This not only helps others find the right fix faster but also spreads the support. 💙 And if you found my reply helpful, tapping "Yes" on "Was this reply helpful?" means the world- it ensures more people get the solution they need! 🌟 Your small action can make a big impact! 💪😊

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.