laptop mouse and keyboard freeze Pavilion g6 win 10

[BBlock]

I am using Win 10. Home version 1709 12/6/2017 build 15063.674 64 bit RAM 4 GB. Periodically with no apparent pattern my mouse and keyboard freeze. Nothing is active so I can't press any keys. So does the touchpad. Only possible action: Power off. Upon reboot all is well again. It never used to do this. I am assuming the lates win 10 is the problem but can't say for sure. I have been using Edge to browse but it can happen anywhere.

Sound familiar?

[Healeffect]

I've got exactly same problem, started in the end of January.

[Riddle_Decipher]

@BBlock

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand the touchpad & keyboard freeze at times, since the windows 10 update was installed,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you installed all the drivers after upgrading to Windows 10?

If not, then I would suggest you to visit the manufacturer website and download and install all the drivers for the Chipset & BIOS,

Please check if there are any pending Windows updates and install them as well.

You may also run the in-built troubleshooter and check if it helps. Type control panel on the search tab in the task bar>type control panel> on the search tab (top right corner)>type troubleshooting> on the right>click on view all>choose hardware and devices> follow the on screen steps.

If the issue persists, check the steps on this link as well: Click here

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Riddle_Decipher]

@Healeffect

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Have you attempted a system restore?

Did you run a hardware test on the computer using the F2 key during a restart?

You could always create a new public post for quicker responses from experts:

(Click here to learn how to use HP Forums)

Please reply with the details for further assistance.

Eager to help!

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[BBlock]

I have used the trouble shooter to no avail. The PC was up to date from MS but I will check with HP and let you know. I see things on the net that this is typically a registry problem - just download my app and run it. No thanks.

[Healeffect]

What is the product number of your device? 

Hp Pavilion g6-2317sr

Have you attempted any steps on your own before posting on the HP Forums?

Yes, memtests , hard driver checks , full chkdsk /f /r , unplugged all usb devices. Deleting most of the soft. Were checking system log in event viewer-nothing abnormal detected. And about drivers on hp website when i enter my laptop model it only shows drivers for win 8 , On win 10 , most of them havent updated yet .

When was the last time it worked without these issues? 

End of january around 20-th , freezes was rare , like once per week usually in resting state(wasnt running anything). After few weeks it started to happen more often. 

Have you attempted a system restore?

Did clean install of win 10 , it freezed after 1 hour of work - havent installed any soft yet.

Did you run a hardware test on the computer using the F2 key during a restart?

Yes , no problems found.

[Riddle_Decipher]

@BBlock

Thank you for responding,

It's great to have you back 😉

If you feel its a registry problem, I recommend performing a push button reset: Click here for steps,

If the issue persists, I suggest reinstalling windows using the HP Recovery manager: Click here for instructions.

If none of the above helps, lets perform a hardware test using the below steps:

If the HP PC Hardware Diagnostics for Windows app is not available on your computer, download the latest version from the HP Hardware Diagnostics website.

1. In Windows, search for and open the HP PC Hardware Diagnostics Windows app.

2. On the main menu, click System Tests.

3. Click the System Extensive Test tab.

4. Click Run once.

   While the test is running, the time remaining and test result for each component are shown on the screen. The test can take 2 or more hours to complete.

5. If a component fails a test, write down the failure ID (24-digit code) so you have it available when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

Please Contact HP with the results, to have the device repaired via HP:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[Riddle_Decipher]

@Healeffect

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

If you've done a clean installation via a retail copy of windows, please make use of the HP recovery manager instead, to resolve the issue:

Click here for details on obtaining an HP Recovery media.

For instructions on how to use it: Click here

If you've already done the above, please Contact HP to have the device repaired:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[BBlock]

Did try the quick and extensive HP system tests with zero effect. Sounds like the MS button reset might take me back to previous WIN10 versions? or lose some native HP settings? I am hesitant to do that. Also the HP recovery - will it set back MS10 installations? WIN10 seems to have stabilized quite a bit and I don't want to go backwards.

[BBlock]

Thank you Riddle. Please see my other reply:

Did try the quick and extensive system tests with xero effect. Sounds like the MS button reset might take meback to previous WIN10 versions? or lose some native HP settings? I am hesitant to do that. Also the HP recovery - will it set back MS10 installations? WIN10 seems to have stabilized quite a bit and I don't want to go backwards.

I might just have to live with it.