laptop not powering on

[mimmisoup]

Laptop was working fine, finished what i was doing last night and powered it off, shortly after i remembered i had to do something and went to turn it back on but it wont power on. charger is working and light is white, when holding the power button the charging light fades for a second but comes back. i dont hear any sounds when holding power button. 

[Raj_05]

Hi @mimmisoup,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP ENVY X360 laptop is not responding to attempts to power it on. Here are a few steps you can try to troubleshoot this issue.

Perform a Hard Reset:

• Disconnect the laptop from any power source (unplug the charger).
• Remove the battery if it's removable.
• Press and hold the power button for about 15 seconds to discharge any residual power.
• Reinsert the battery (if removable) and plug in the charger.
• Try powering on the laptop again.

Check Power Adapter and Connections:

• Ensure that the power adapter is securely plugged into both the laptop and the power outlet.
• Try using a different power outlet or a different power adapter if available, to rule out a faulty adapter or outlet.

Inspect for Physical Damage:

• Check the laptop for any signs of physical damage, such as cracks or dents, especially around the power button area.
• Inspect the power button itself to ensure it's not stuck or damaged.

Reset BIOS/UEFI Settings:

• Sometimes, resetting the BIOS/UEFI settings can resolve power-related issues.
• Depending on your laptop model, you may need to press a specific key combination during startup to access BIOS settings.

Check for LED Indicators or Error Codes:

• Look for any LED indicators that might give clues about the laptop's status (such as battery charge or system error).
• Refer to your laptop's user manual for specific LED indicator meanings.

These steps should help you diagnose and hopefully resolve the issue with your HP ENVY X360 not powering on.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support