laptop randomly freezes whilst using it

[MXH1020]

Hi. 

Updated my laptop a few days ago - BIOS update was needed. 

Since then, whilst I have the screen left on for a couple of minutes, my laptop decides to freeze and then shuts off completely. Each time, I have to log in again and restore my tabs but it only lasts a few minutes and then it goes back to freezing and shutting off. 

I have performed all the diagnostic tests from HP Support Assistant and it passes all of those tests but still the freezing issue remains. 

I have exams coming up and so am heavily relying on my laptop and don't know what else I can do, especially with it being fully up to date and diagnostic scans all passing . 

Any and all help will be greatly appreciated!!

EDIT: Sometimes, when it is working, the laptop does not go into sleep mode either when the screen is left on and instead what it does is fully shut down. I have had the laptop for almost 4 years now and have never experienced these issues. 

[Hawks_Eye]

Hi @MXH1020 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like the BIOS update may have introduced instability, causing your HP Spectre x360 to freeze and shut down unexpectedly. Since HP Support Assistant diagnostics aren't detecting issues, here are a few steps to try:

1. Roll Back the BIOS (If Possible)

• HP sometimes prevents rolling back BIOS versions, but you can check:
• Restart your laptop and press F10 to enter BIOS.
• Look for an option to restore previous BIOS version.
• If available, revert to the earlier version and test stability.

 

2. Adjust Power Settings

• Go to Control Panel → Power Options.
• Select Balanced or High Performance.
• Click Change plan settings → Change advanced power settings.
• Under Processor Power Management, set Minimum Processor State to 5% and Maximum to 100%.

 

3. Check Event Viewer for Errors

• Open Event Viewer (Win + X → Event Viewer).
• Navigate to Windows Logs → System.
• Look for Critical Errors around the time of shutdowns.
• If you see repeated errors related to power or kernel failures, note them.

 

4. Perform a Hard Reset

• Turn off the laptop and unplug it.
• Hold the power button for 30 seconds.
• Plug it back in and restart.

 

5. Update or Reinstall Drivers

• Go to Device Manager (Win + X → Device Manager).
• Expand System Devices and Firmware.
• Right-click and Update drivers for chipset and power management.

 

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Take care, and have an amazing day!

Regards, 

Hawks_Eye