laptop restarts

[DanM64]

When i shutdown my laptop, it will restart after a few seconds

[Irfan_06]

Hi @DanM64,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that does not shutdown completely.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- When was the last time you were able to shut it down completely?

- Were there any changes made to your PC recently?

Take care and have a great day ahead!

Irwin6

HP Support

[DanM64]

Hello Irwin6,

The laptop is an HP EliteBook 840 G1 Notebook PC, F1R86AW. I haven't made any recent changes but did replace the hard drive with an SSD drive about a year ago. I cannot remember the last time I was able to shut down the computer using the Windows button. It will shut down only if I hold the power button for a few seconds. If I do try and use the Windows power button (from the start menu) the laptop will shut down but then restart about 5 seconds later. 

I have tried all the solutions I have found from searching for the problem, including disabling the fast start but nothing seems to work. I have used the support assistant to check all the hardware and everything checks out

Any ideas?