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- HP Community
- Notebooks
- Notebook Boot and Lockup
- laptop restarts

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08-05-2024 11:20 AM
Hi @DanM64,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with your Laptop that does not shutdown completely.
To understand the issue and help you, please share the details listed below:
Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.
- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).
- When was the last time you were able to shut it down completely?
- Were there any changes made to your PC recently?
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee
08-05-2024 04:03 PM
Hello Irwin6,
The laptop is an HP EliteBook 840 G1 Notebook PC, F1R86AW. I haven't made any recent changes but did replace the hard drive with an SSD drive about a year ago. I cannot remember the last time I was able to shut down the computer using the Windows button. It will shut down only if I hold the power button for a few seconds. If I do try and use the Windows power button (from the start menu) the laptop will shut down but then restart about 5 seconds later.
I have tried all the solutions I have found from searching for the problem, including disabling the fast start but nothing seems to work. I have used the support assistant to check all the hardware and everything checks out
Any ideas?