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laptop shows error message

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hplaptop

laptop shows error message says boot device failed. says press enter to continue and device shuts off

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Hi,

Most likely it is a failed hard drive. Can you provide the exact model and product number of the notebook

https://support.hp.com/us-en/document/c00033108

You can also try HP diagnostics at start. Here is link to HP support page showing how to do this. Look under the heading "performing tests when Windows does not start"

https://support.hp.com/lt-en/document/c03467259

 

Let me know,

David

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Hello David,

 

I took laptop back to where I bought it. They sent it in for repair under manufacturers warranty. I bought this in Nov 2018. Thank you.

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Your welcome.

Yes, the best idea to bring/send it in for repairs under warranty. You can let me know what needed repairing out of interest.

 

Regards,

David

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