• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎02-02-2019 06:51 AM

HP Recommended
Product: hplaptop

laptop shows error message says boot device failed. says press enter to continue and device shuts off

Tags (1)
3 REPLIES 3

‎02-02-2019 07:00 AM

HP Recommended

Hi,

Most likely it is a failed hard drive. Can you provide the exact model and product number of the notebook

https://support.hp.com/us-en/document/c00033108

You can also try HP diagnostics at start. Here is link to HP support page showing how to do this. Look under the heading "performing tests when Windows does not start"

https://support.hp.com/lt-en/document/c03467259

 

Let me know,

David

Was this reply helpful? Yes No

‎02-05-2019 02:57 AM

HP Recommended

Hello David,

 

I took laptop back to where I bought it. They sent it in for repair under manufacturers warranty. I bought this in Nov 2018. Thank you.

Was this reply helpful? Yes No

‎02-05-2019 06:37 AM

HP Recommended

Your welcome.

Yes, the best idea to bring/send it in for repairs under warranty. You can let me know what needed repairing out of interest.

 

Regards,

David

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.