laptop shows hard disk (3FO), [serial number removed], RTL8821CE

[Chirowitehi11]

Hello friend, I bought an HP Graphite laptop from Walmart in January, after using it for a month only, the laptop froze. And shows a message saying a Boot Device not Found, Hard Disk (3FO), I try to reboot it but nothing happens, boot manager shows nothing. Can you help ? Thanks.

[WAWood]

@Chirowitehi11 

Hello;
Allow me to welcome you to the HP Support Community!

In the best case, only the boot loader files have been corrupted and those can be repaired (see below).

In the worst case, the drive has died, and if that is the case, you need to see about getting the PC replaced.

-------------------------------- repairing the boot loader files ------------------------

If your PC can not boot into Windows, a way around that is to follow the instructions below to create boot media from Macrium Reflect (MR) that can be used to rewrite/repair the boot media on your PC:
1) Download and install Macrium Reflect (MR) from this link on a working PC: http://www.macrium.com/reflectfree.aspx
2) Use the option to create a boot USB stick or CD

That will create MR bootable media. Then, you can boot your PC into WinPE using that media.

Have patience, as that can take a while to start and bring up the screen.

Once the screen is there, select the option to Fix Windows boot problems. It will then search for the OSs installed and list them, Select the one you want to repair and click Next.

It will now do the repairs, listing the things it has done.

When finished, select the option to Restart the PC.

If this worked, the boot repair succeeded and you will have your PC back.

[Chirowitehi11]

Hello sir how do I go by installing what I already downloaded in the USB?

please advice steps to follow

thank you

William