• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎11-10-2019 11:53 AM

HP Recommended
Product: HP Laptop 15g-br0xx
Operating System: Microsoft Windows 10 (64-bit)

HP Laptop 15g-br0xx. when I shut down and start the laptop it works well but when I get it restarted it will stop at hp logo and the loading wheel take turns infinity times.

1 REPLY 1

‎11-10-2019 05:42 PM

HP Recommended

@rishu007 

Not sure what you're telling us ...

 

So, when you turn off the PC completely and then power it back on (known as a Cold Boot), then it starts OK?

 

But, when you simply restart it (known as a Warm Boot) it does not?



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.