-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Boot and Lockup
- laptop shutting off by sleep and hibernate mode
Create an account on the HP Community to personalize your profile and ask a question
10-06-2023 11:49 PM
whenever i click on sleep or hibernate option in the power menu my laptop directly shuts off. i have tried almost all the solutions available on the internet but none seems to be working for me.HELP!
10-09-2023 06:37 AM
Hi @,qaisar1
Welcome to the HP Support Community
I understand you are facing an issue with your HP Notebook - 15-Bs576tx. The screen is not turning on Not to worry I will help you to get a resolution to resolve the issue.
Please try the following Troubleshoots steps.
1. Turn off the Unit.
2. Disconnect the AC adapter.
3. Remove any discs from the disc drive.
4. Remove memory cards from the card reader slot.
5. Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
6. Disconnect the AC adapter press and hold the power button for approximately 15 seconds.
7. Reconnect the AC adapter, and then turn on the computer.
Step 2
Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit
Step3
The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice and then you may get a Pop-Up CMOS Check and it will restart the unit
Even if you don't get a Pop-up restart the unit manually after 3 attempts.
After the above troubleshooting steps if the unit turns on
Please update Windows and HP support assistances updates
And update Bios and other drivers please click on the link. to update the drivers.
follow this link to HP PCs - Sleep and Hibernate issues in Windows 10
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Gaya1239 – HP Support.
10-11-2023 03:42 AM
Thanks for replying. screen not turning on is not my issue , my issue is related to the hibernate and sllep mode. when i click on sleep or hibernate option my laptop directly shutts off. NO SLEEP MODE, NO HIBERNATION
10-12-2023 04:36 PM
@qaisar1,
Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that This needs one-on-one interaction I'm sending out a private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Gaya1239 – HP Support.