laptop stuck in boot loop

[CodyM1985]

I have tried everything with my HP Notebook Energy Star laptop. Ran tests and passed tried to reset everything and said did not reset right! Also tried the BIOS recovery, it’s stuck on hp logo then goes blank. Can anyone help please

[A4Apollo · Accepted solution]

Hi! @CodyM1985, Thanks for stopping by the HP Support Forums!

I understand when you turn on your PC the PC is stuck at the HP logo screen.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Do you get errors on the screen?

Are you able to access BIOS page or F2 from your PC?

Excellent description and a great diagnosis done. It is greatly appreciated.

Please share the product number and operating system you are running on your PC to assist you better.

Try few steps recommended below.

To perform a power reset on a laptop with a removable battery, use the following steps:

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. Remove the battery from the battery compartment.

6. With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.

7. Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.

8. Press the Power button to turn on the computer.

   The computer starts normally or a startup menu opens.

   NOTE:

If your computer does not start after pressing the Power button, then a power reset did not solve the startup issue. See Additional resources for further troubleshooting steps.

1. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

2. After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

3. Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.

If you are able to access the recovery partition try performing a system recovery on your PC.

Refer this article to know more information about performing a system recovery. Click Here

Try recovering the BIOS on your PC to a previous version and check if it helps.

Refer this article to know more information about recovering BIOS. Link

Also, if you are able to access BIOS try restoring the BIOS to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

Refer this article to know more information about using the HP support assistant.

If you are able to access system diagnostics (F2) try running a system diagnostics test on your PC and check if the hardware components are working fine.

Refer this article to know more information about running system diagnostics on your PC.

Let me know if this works!

Have a wonderful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[CodyM1985]

Hi I have reset BIOS to default and tried to do reset everything and says pc didn’t re start correctly. I can get to f11  system recovery, f10 BIOS setup, f2 system diagnostics and ran tests an says everything passed.  HP Notebook Product number is M2C60UA#ABA born date is 11/27/2015 Serial number is 5CG5421XLF. 2gbs of memory, Processor  intel (R) Celeron (R) CPU N3050 @ 1.60ghz I have took the battery out and held the power button down for 15 seconds. At this point ran out of things to do at this point. I can’t get to the main screen and it’s stuck on HP logo and I’m stuck and lost. Thanks 

[A4Apollo]

@CodyM1985, Thanks for your quick response and time.

I appreciate your efforts in trying out the steps.

As you mentioned you are able to boot into F11. Did you try performing a system recovery on your PC?

It looks like an operating system issue.

If you have issues performing recovery from F11. You have to perform a recovery using the recovery kit. If you don't have a set of recovery kit.

I will share you few steps on getting the recovery kit. Please watch your inbox for more information.

Hope this helps!

Take Care! 🙂

[CodyM1985]

I am locked out of command prompt and system recovery image, start up repair due to password. How do I reset it because I get into the main screen?

[A4Apollo]

@CodyM1985, Thanks for your quick response and time again.

I appreciate your efforts for writing back to us.

As you mentioned you are unable to access the recovery partition due to a password issue.

The only option is to perform a recovery using the recovery kit.

Or you can order the recovery kit using this link. Click Here

As I have shared the contact options in my previous post.

You can contact the HP support and order the recovery kit.

Hope this helps!

Take Care! 🙂