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‎08-01-2017 06:49 PM

HP Recommended
Product: HP Stream 14-ax020wm

I turned on my laptop the other day to use it. After I was done, I went to turn it off. It has been stuck on "shutting down" for several days now. I can't do anything.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-01-2017 07:05 PM

HP Recommended

Simply hold the power button till the laptop powers off.  Once that happens you can turn it back on and it should go back to the way it was.

Please remember to select the answer

View solution in original post

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2 REPLIES 2

‎08-01-2017 07:05 PM

HP Recommended

Simply hold the power button till the laptop powers off.  Once that happens you can turn it back on and it should go back to the way it was.

Please remember to select the answer
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‎12-05-2017 12:37 PM

HP Recommended
Mine goes back to shutting down after doing this.
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