laptop turns off when i unplug it

[mousebushie]

turns off when i unplug it

[Hawks_Eye]

Hi @mousebushie 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand the situation you’re describing—your laptop powers off as soon as the adapter is unplugged. Thank you for sharing that detail.

To help narrow this down, could you let me know:

• The exact HP product model you’re using?
• If any troubleshooting steps have already been tried, such as checking the battery status in the HP App or reseating the battery?
• Whether the battery indicator light shows any activity when the adapter is connected or disconnected?

This information will help us guide you with precise steps.

In the meantime, here are some general checks you can consider:

• Ensure the battery is firmly seated and the contacts are clean.
• Verify that the battery is detected in Windows (via HP App or Windows battery settings).
• If available, run HP PC Hardware Diagnostics (accessible by pressing F2 at startup) to test the battery health.
• Confirm that the AC adapter is the correct one for your model and is functioning properly.

Would you be able to share the product details and any observations about the battery indicators?

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.