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smsmsmsms
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laptop won't turn on

envy 13-ad162TX
Microsoft Windows 10 (64-bit)

hp envy 13-ad162TX

i left my laptop on sleep mode and when i get back it won't turn on and it's almost too hot to touch when i tried turning it on it won't open when i tried pluggin it in the charge indicator won't light up and the power on button remain lighted up but won't start the computer

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Message 2 of 2
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HP Recommended

laptop won't turn on

@smsmsmsms

 

Did you run any recent update on the computer?

 

I suggest you follow the step by step instructions in the below document.

 

Click here: https://support.hp.com/in-en/document/c04718479

 

Refer to this document: https://support.hp.com/in-en/document/c03383935 for Sleep and Hibernate Issues.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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