-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- laptop wont boot no beep

Create an account on the HP Community to personalize your profile and ask a question
05-06-2019 08:29 AM - edited 05-06-2019 08:30 AM
so i plug in the power, with battery removed, press the power button and the screen just stay black
error indicator that i have is
3x slow blink on the capslock button
wireless light is on with no blink
no beeping sound
i checked my RAM,
every RAM on any RAM slots available showing the same error light indicator
im strarting to think its my motherboard
any answer will be very appreciated thanks.
Solved! Go to Solution.
Accepted Solutions
05-07-2019 05:26 AM - edited 05-07-2019 05:27 AM
Hello @syasa
Thank you for posting in the HP Support Community.
3 blinks of the CAPS lock is a clear sign of memory slots or memory chips.
If reseating the memories didn't help, you should try with different chips (completely different ones) because your existing one(s) may be broken.
If you have 2 chips and 2 slots, you can test by removing one of the memory chips and leave only the other one to see if this is a failure in one of them, and this way test the 2 chips one by one.
- You may also check the official article here >> https://support.hp.com/us-en/document/c01732674
If nothing helps, it may be the motherboard or the slots themselves. If it doesn't help, you need to have the PC serviced. How to contact HP Support team for your country/region >> https://support.hp.com/id-en/contact-hp
Let me know how it goes - provide your feedback and/or update.
Best regards,
IT_WinSec
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
05-07-2019 05:26 AM - edited 05-07-2019 05:27 AM
Hello @syasa
Thank you for posting in the HP Support Community.
3 blinks of the CAPS lock is a clear sign of memory slots or memory chips.
If reseating the memories didn't help, you should try with different chips (completely different ones) because your existing one(s) may be broken.
If you have 2 chips and 2 slots, you can test by removing one of the memory chips and leave only the other one to see if this is a failure in one of them, and this way test the 2 chips one by one.
- You may also check the official article here >> https://support.hp.com/us-en/document/c01732674
If nothing helps, it may be the motherboard or the slots themselves. If it doesn't help, you need to have the PC serviced. How to contact HP Support team for your country/region >> https://support.hp.com/id-en/contact-hp
Let me know how it goes - provide your feedback and/or update.
Best regards,
IT_WinSec
*** HP employee *** I express personal opinion only *** Joined the Community in 2013