laptop

[AB447]

laptop is in but screen is black

[Jerry_57]

Hi @AB447,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that the HP laptop screen is showing black:

Try these steps in order:
 

Reset the laptop:
 

• Power off the laptop.
   
• Disconnect all cables, including the power adapter.
   
• Press and hold the power button for about 15 seconds.
   
• Reconnect the power adapter and turn on the laptop.

Connect an external monitor:
 

• Attach the laptop to an external monitor and restart it.
   
• Press F4 until the image displays.
   
• If the external monitor works, the issue might be the graphics driver or the laptop display.
   
• Download the latest graphics driver from HP Support.
   
• If no image appears on the external monitor, the LCD screen might be defective.

Recover the BIOS:
 

• Turn off the laptop.
   
• Connect the power adapter.
   
• Press and hold Windows + B.
   
• While holding those keys, press the power button for 1 second.
   
• Release the keys and wait. The HP BIOS Update screen might appear and begin recovery.
   

I hope this will help.

 

Take care and have a good day.