loading has slowed since newest update. How can I fix?

[singletonki]

How can I get my loading speed back to what it was before last update was installed. Not computer suave  but when I had a PC I was able to reset system back with restore, can I do this on chromebook with out resetting to factory settings.

[Nal_NR]

Hi @singletonki,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP Chromebook X360 14a-Ca0000 (2V977AV) is experiencing slower loading speeds after a recent update, there are several steps you can take to improve its performance. Here are some troubleshooting tips and potential solutions:

Step 1: Restart Your Chromebook

• Sometimes, a simple restart can resolve performance issues.
• Click on the status area (bottom-right corner) and select "Power" to restart your Chromebook.

Step 2: Check for Further Updates

• Ensure your Chromebook is fully updated as there might be additional updates or patches that address performance issues.
• Go to Settings > About Chrome OS > Check for updates.

Step 3: Clear Browsing Data

• Over time, browsing data can accumulate and slow down your device.
• Open Chrome and press Ctrl + Shift + Delete to open the "Clear browsing data" window.
• Select "All time" and check "Browsing history," "Cookies and other site data," and "Cached images and files."
• Click "Clear data."

Step 4: Disable Unnecessary Extensions

• Extensions can consume resources and slow down your Chromebook.
• Open Chrome and go to chrome://extensions/.
• Disable or remove any extensions you don't need.

Step 5: Manage Apps and Extensions

• Uninstall any unused apps or extensions.
• Go to Settings > Apps > Manage your apps.
• Remove any apps that you no longer use.

Step 6: Check for Background Processes

• Some processes running in the background can slow down your Chromebook.
• Open the Task Manager by pressing Search + Esc.
• End any processes that are consuming excessive resources.

Step 7: Reset Your Chromebook

• If the above steps don't resolve the issue, you can perform a reset to restore your Chromebook to its original state.
• Go to Settings > Advanced > Reset settings.
• Select "Powerwash" and follow the on-screen instructions to reset your Chromebook.

Step 8: Check Storage Space

• Ensure you have enough free storage space as low storage can impact performance.
• Go to Settings > Device > Storage management.
• Delete unnecessary files or move them to Google Drive.

Step 9: Disable Hardware Acceleration

• Disabling hardware acceleration can sometimes improve performance.
• Open Chrome and go to chrome://settings/.
• Click on "Advanced" at the bottom.
• In the "System" section, toggle off "Use hardware acceleration when available."

Step 10: Perform a Powerwash

• Powerwash will reset your Chromebook to its factory settings and can resolve persistent performance issues.
• Backup any important data before performing a Powerwash.
• Go to Settings > Advanced > Reset settings.
• Select "Powerwash" and follow the on-screen instructions.

Additional Tips

• Avoid Running Too Many Apps/Browser Tabs: Running multiple applications or browser tabs simultaneously can slow down your device.
• Keep Software Updated: Ensure that Chrome OS and all installed applications are up to date.
• Regular Maintenance: Periodically clear browsing data and manage extensions to keep your Chromebook running smoothly.

If none of these steps improve the performance, it could be a more specific issue, you might need to contact HP support for further assistance.

Hope this helps! Keep me posted for further assistance.

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