log in problem

[JBasjonas]

I did a scheduled update on my HP laptop yesterday and now I can't log in. It just says to wait two hours.

I did a scheduled update on my HP laptop yesterday and now I can't log in. It just says to wait two hours.

[Hawks_Eye]

Hi @JBasjonas 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That sounds frustrating! Since your HP 17.3 inch Laptop PC 17-cp0000 is stuck on a "wait two hours" message after an update, here are some steps to try:

Restart in Safe Mode

• Hold Shift and click Restart from the login screen.
• Select Troubleshoot → Advanced options → Startup Settings → Restart.
• Choose Safe Mode with Networking and see if you can log in.

Perform a Hard Reset

• Turn off your laptop and disconnect the power adapter.
• Hold the power button for 30 seconds to discharge residual power.
• Reconnect the adapter and turn it on.

Try a Different Login Method

• If using a Microsoft account, try logging in via another device to reset the password.
• If using a local account, check if Caps Lock or Num Lock is affecting your password entry.

You're handling this with patience, and I hope one of these steps helps! Let me know if you need further guidance. 🚀

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye