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Locked

‎02-25-2024 04:10 PM

HP Recommended
Product: HP 14-cf2000 Laptop PC (552L9AV)

my mother has forgotten her bios password on her HP desktop computer running windows 7. How can i get on without losing data

Category:
2 REPLIES 2

‎02-25-2024 08:27 PM

HP Recommended

You don't use  a BIOS password to login to Windows; instead, you use the Windows account password -- and we have no access to that information in any way.

 

According to the Community's Rules of Participation:


4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.


Therefore, we are unable to assist you with this.



I am a volunteer and I do not work for, nor represent, HP
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‎02-27-2024 06:02 AM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

I work on behalf of HP
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