09-07-2019 11:02 AM
I have lost my laptop few months ago "hp 250 G4 notebook pc" with Microsoft account " michaelwilbert469 @gmail.com" so I need to find it but I have forgotten the serial number so I need your help
09-07-2019 11:28 AM
Sorry, but this is only a Support Community staffed mostly by volunteers and we can do nothing to track or recover missing property.
If you were signed into your device using a Microsoft account (you would know because your login screen would have shown an email address), then you can follow these instructions from Microsoft:
But, if you were signed in to your device using a local account, then you are basically out of luck.
What I recommend is the following:
1) Contact HP Customer Support, tell them about the lost PC and get a case number
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
2) Contact the local law enforcement authorities about the lost PC -- provide them all the information they need and show them proof of ownership. You will most likely need to this to have then return the lost PC to you if they find it
3) When the lost PC is returned, contact Absolute Software to see about getting Lojack for it. That enables you to report a lost PC and then locate it, once it is then connected to the Internet.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
09-07-2019 02:46 PM
Find and lock a "Lost/Stolen" Windows device:
Go to "Settings" then "Update & Security"
Then click on the "Find my Device" tab.
Under: "Take more action for a lost device on your account page"
Click on "account.microsoft.com/devices"
It shows the location and last time your Microsoft Devices were used.
This is for my ZBook that I am using now and my E6510 last used 7/4/19.
I could zoom-in to street "HOME" location but for privacy I will not:
Just be assured you can go down to street "HOME" location!!!
As long as it has a "Microsoft Account" set up on the device you can track it, lock it and in some cases take a picture of the person using it!!!
Give it a try.