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- HP Community
- Notebooks
- Notebook Boot and Lockup
- machine is not in a committed state
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11-07-2023 07:32 PM - edited 11-07-2023 07:33 PM
There is a discussion of the problem here
Use the serial number from your system with the bad motherboard.
Go here and put it in
https://partsurfer.hp.com/partsurfer/
Under the topic "Advanced(Unique Product S/N"
look for the code you need to configure the new motherboard
for example
This assume the replacement board has the same features.
I have never done this. and I am guessing that IMG_DSC1 is the OEM code you need. I did not print it all the way out as I am not sure if I am allowed.
You can ask support
hp worldwide contact https://www.hp.com/us-en/contact-hp/ww-contact-us.html
hp service online https://support.hp.com/us-en/contact-hp
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