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HP Recommended

is there any way to interpret or lookup failure codes, or any way to reach hp for info about them?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

The failure codes are all 24 characters -- 4 sets of 6 characters.

 

The second string of characters you posted only has five characters.

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

Enter the information requested at the link below and see if the report provides additional details.

 

HP Customer Support - Service Center

HP Recommended

thanks Paul, that looks like it should lead to answers but when I enter the code with or without dashes it says "Please enter a valid failure ID code"

HP Recommended

You're very welcome.

 

The failure codes are all 24 characters -- 4 sets of 6 characters.

 

The second string of characters you posted only has five characters.

HP Recommended

Thanks, I see you're right, I must have copied it down wrong - my bad.  A dead end, I guess.
Maybe it will happen again & I 'll copy it more carefully. Thanks again.

HP Recommended

You're very welcome.

 

If it is in regard to a short or long DST hard drive failure, you will need to install a new hard drive and reinstall the operating system.

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