microphone not working tried resolving through whatsapp live agents wasted 5 hr of my day

[roksofte]

Hi HP Community,

I am posting here to bring attention to a deeply frustrating customer support experience regarding my HP Victus laptop under Case ID: .

During a recent diagnostic session, the service provided by the support team was completely unacceptable:

• Sluggish & Scripted Replies: Every basic query took an unreasonable amount of time to get a response. My direct questions were repeatedly ignored in favor of generic, copy-pasted script lines.

• Mid-Chat Ghosting: After asking me to wait "2 to 3 minutes" for an update, the representative completely vanished for over 15 minutes. I was left hanging in an open chat with zero communication, only receiving a reply after sending multiple follow-ups and threatening formal escalation.

• Forced Troubleshooting: I was dragged through repetitive manual diagnostic routines—including BIOS navigation and a full PC reset—while my inquiries regarding remote support were systematically ignored.

While support eventually noted that a technician would be assigned within 2–3 days, this kind of negligence and disrespect for a customer's time needs to be addressed internally.after i said i would file a fomral complaint against this unacceptable behaviour

I am requesting a Moderator or HP Support Lead to review the transcript for Case ID: and escalate this internally to Quality Assurance. and confirm a technician will be assigned

[FriendlyMod]

@roksofte :

Thank you for reaching out to the HP Community. I understand your concern and want to ensure it is properly addressed. We take these matters seriously and will help get this resolved. To allow me to investigate and escalate your case to the appropriate team.
please send me a Private message https://h30434.www3.hp.com/t5/notes/privatenotespage with the following details:

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