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‎07-05-2021 01:38 PM

HP Recommended

I wont deny I did unplug my pc by its wire to many times by accident. which probably caused this problem. but not to mention, when i do the f2 thing, the Component Tests option isnt even there. its just memory test, hard drive check , language , exit. thats all the options. what do i do?

1 REPLY 1

‎07-08-2021 04:02 PM - edited ‎07-08-2021 04:03 PM

HP Recommended

@mikisayo

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Could you please share the picture of the error message screen?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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