my keyboard backlight times out, and there is no option in the BIOS settings to leave it on

[travibean]

there is no BIOS setting to turn the backlight timer off, i've tried everything there is, and you people at HP have been no help AT ALL. i even tried installing a new BIOS driver and it appeared to have installed yet nothing changed. please don't give the same cookie cutter response that all the other similar questions have. i want actual help for once

[Echo_Lake]

@travibean

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 
I appreciate your efforts to try and resolve the issue.  If the backlight stays on for only a few seconds, the backlight timeout setting might need configuring in the BIOS.
 

Your BIOS version and screens might vary.

1. Restart the notebook, and then immediately press the F10 repeatedly until the BIOS opens.

2. When the BIOS opens, use the arrow keys to navigate to the Advanced tab.

3. Navigate to Built-in Device Options, and then press Enter.

   

4. In the Built-in Device Options, select Backlit keyboard timeout.

5. Press the spacebar to open the keyboard backlight settings, and then select the timeout setting you want.

   NOTE: If you select Never, the backlight remains on which could quickly drain the notebook battery power.

   

If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
 

Have a nice day ahead.