my lab top keeps locking up

[ellamay21]

my lab top keeps locking up

[VikramTheGreat]

Hi @ellamay21,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP laptop keeps locking up or freezing, it could be due to software, hardware, or overheating issues. Here's a step-by-step guide to help you diagnose and fix the problem:

1. Check for Overheating

• If the fan is loud or the laptop feels hot, it may be overheating.
• Make sure air vents are not blocked.
• Use it on a flat, hard surface (not a bed or couch).

2. Update Drivers & Windows

• Go to Start > Settings > Windows Update and check for updates.
• Also, update drivers using HP Support Assistant or Device Manager.

3. Run HP Diagnostics

• Restart the laptop and immediately press Esc repeatedly until the Startup Menu appears.
• Press F2 for HP PC Hardware Diagnostics.
• Run the System Test and Hard Drive Test.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support