my laptop bootloader seems missing after windows update and not charging + batt drained

[macjere]

The other day I turned on my laptop and it was installing windows update so I opted to use a friend's as I was in a hurry. Days later i turned on the laptop but it showed an error message about /EFI/BOOT/BCD missing. On a different PC I searched on HP website and downloaded the mediacreation tool and followed the process to set up windows 10 media creation for another PC on a USB, I inserted the USB to my computer and tried to repair my computer but kept getting error messages. After some search I found I could use a clover bootloader on a USB stick and i tried it and was inventually able to boot into the PC and I continue to my main task which was to install a virtual computer running win10. When the it was installing I left, only to come back and th computer had powered dow. I turned it on again using the Clover on USB found out the battery was low so I plugged it in and repeated the installation process for the virtual PC. a few mins later the battery critical warning came up and that was when I discoverd that the PC wasnt charging.

Now, I dont know what else to do

Now when I plug the AC adapter in, the led (red or amber) comes on for about 7-9 sec, goes off and comes on again. When I try to power the laptop on it goes on for about 30 seconds and goes off.

after looking at different videos on youtube I took out the battery (internal) tried to connect the AC adapter and a white LED comes and stays on and the laptop does not power on.

[The_Fossette]

@macjere,

Welcome to the HP Support Community!

Please follow the below steps and check if it helps.

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices, such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. Remove the battery from the battery compartment.

6. Press and hold the Power button for about 15 seconds to drain residual electrical charge from the capacitors that protect the memory.

7. Insert the battery and plug the AC adapter back into the notebook, but do not connect any of the peripheral devices.

8. Press the Power button to turn on the computer.

9. On the Options screen, select Continue and continue to Windows 10.

10. If a startup menu opens, use the arrow keys to select Start Windows Normally, then press the Enter key.

11. Reconnect each of the peripheral devices.

If you continue facing the issue, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c04718479

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[macjere]

Non of the steps above has helped. As a matter of fact the PC seem completely dead now, no more led when i plug in the AC adapter or when i press the power botton.

[The_Fossette]

@macjere,

I recommend you contact support as it looks like a hardware issue.

Here is how you can get in touch with tech support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Good day! Take care 🙂

Cheers!

[macjere]

The charging led came up showing amber/orange, flickering off about every 10 seconds. The laptop charged a bit and I used windows-media-creator on another computer to create a windows 10 installation USB and installed a fresh windows 10 on the computer.

Now the computer boots fine (doesnt power on unless the AC adapter is connected) but does not charge. When the computer is on it does not detect the AC adapter plugged in, it only detect the AC adapter when the console is off but only charges the computer enough to come on for about 15 to 20 mins in some times.

[The_Fossette]

@macjere,

I recommend you contact support as it looks like an issue with the battery connector on the motherboard.

Please follow the steps suggested in my previous post to get in touch with support.

Cheers!