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- HP Community
- Notebooks
- Notebook Boot and Lockup
- my laptop cant use because the Boot Device Not Found
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09-25-2023 12:40 AM
Hi @qhriaon,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I'm sorry to hear that you're experiencing issues with your HP Pavilion x360 laptop. The "Boot Device Not Found" error typically indicates that the laptop is having trouble locating a valid boot device, such as the hard drive or SSD, which could be caused by various factors. Here are some steps you can take to troubleshoot and potentially resolve the issue.
Check the Boot Order in BIOS/UEFI:
- Restart your laptop and enter the BIOS or UEFI settings (usually by pressing a key like F2, F10, ESC, or DEL during startup).
- Go to the Boot or Boot Options section and ensure that your primary boot device (usually the hard drive or SSD) is selected as the first boot option.
- If it's not listed, the system may not be detecting your storage device, which could indicate a hardware problem.
Check for Loose or Disconnected Cables:
- If you're comfortable doing so, open the laptop and check the connections of your storage device. Sometimes, a loose cable can cause this issue.
Reset BIOS/UEFI to Default:
- In the BIOS/UEFI settings, there's usually an option to reset everything to default settings. Try doing this and see if it helps.
Run Hardware Diagnostics:
- Some HP laptops have built-in hardware diagnostics tools. Check your user manual or HP's website for instructions on running these tests.
Check for Drive Failures:
- It's possible that your hard drive or SSD has failed. In such cases, you may need to replace the storage device.
Boot from a Bootable USB Drive:
- Create a bootable USB drive with a compatible operating system (e.g., Windows or Linux) and see if your laptop can boot from it. If it does, it suggests that the issue might be with your internal storage device.
Reinstall or Repair the Operating System:
- If you can boot from a USB drive, you can try to repair or reinstall your operating system. This may resolve any software-related issues.
I hope this helps.
Take care and have a good day.
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Alden4
HP Support