my laptop is not getting charged even through connected to the charging cable

[ak2317]

my laptop is not getting charged even though it is connected to charging cable with proper ac power supply

[Max3Aj]

Hi @ak2317, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like you're dealing with an issue where your HP laptop isn't charging despite being connected to a working power source. Here are a few troubleshooting steps to try:

Check the Charging Cable and Adapter:

• Inspect the charging cable and AC adapter for any visible signs of damage.
• Try using a different charger (if available) to rule out a faulty charging cable or adapter.

Inspect the Charging Port:

• Look for any debris or dust in the charging port. Use a can of compressed air to clean it if needed.

Perform a Hard Reset:

• Unplug the charger.
• Remove the laptop's battery (if removable).
• Hold down the power button for 15-20 seconds to drain any residual power.
• Reattach the battery and charger, then power on your laptop.

Check Battery Status in Windows:

• Go to Device Manager > Batteries, and ensure that "Microsoft AC Adapter" and "Microsoft ACPI-Compliant Control Method Battery" are listed without any warning symbols.
• If there’s a yellow warning, try uninstalling and reinstalling the battery drivers by right-clicking and selecting Uninstall device, then restarting the laptop.

Check BIOS Settings:

• Sometimes, charging issues can be resolved by resetting BIOS settings.
• Enter the BIOS menu by pressing the appropriate key (usually F2 or Esc) while the laptop is starting.
• Check if there's a setting related to battery health or charging, and try resetting it to default.

Update BIOS and Drivers:

• If your laptop's BIOS is outdated, it may cause charging issues. Visit the HP support website and download the latest BIOS version for your model.
• Ensure that all battery and power management drivers are up to date.

Test with a Different Power Outlet:

• Try plugging the charger into a different power outlet to ensure there’s no issue with the current one.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support