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- HP Community
- Notebooks
- Notebook Boot and Lockup
- my laptop is not working as it is turning into a back screen...

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07-22-2024 06:15 AM
My laptop is turning into a back screen. I purchased this laptop in Japan and I am currently abroad and my warranty expires today on the 22nd July 2024. And I will reach Japan day after tomorrow by the time the warranty expires so I am in desperate need to have my laptop fixed.
07-23-2024 04:41 AM
Hi @LAKSH8,
Welcome to the HP Support Community.
I'd be happy to help you!
I understand that you are having issues with the black screen.
Perform a hard reset
If your computer suddenly fails to boot properly, perform a hard reset (power reset).
For detailed instructions on resetting your computer, see HP PCs - How to Power Reset Your Computer.
- Turn off the computer.
- Disconnect the AC adapter.
- Remove any discs from the disc drive.
- Remove memory cards from the card reader slot.
- Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
- With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
- Reconnect the AC adapter, and then turn on the computer.
NOTE:
If an error message is displayed, see Troubleshooting Error Messages on a Black Screen During Startup or Boot.
Otherwise, continue with the troubleshooting procedures in this document.
Kindly find the remaining steps from this document.
Hope this helps! Keep me posted for further assistance
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Nal_NR-Moderator
I am an HP Employee