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Linzo-1
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my laptop starts but had blank screen, done hard reset, reseat the rams even tried the BIOS update

hp notebook..(15-ay041wm )
Microsoft Windows 10 (64-bit)
Am using HP 15-AY041WM notebook I recently updated my windows to 1803 After which I was using it the same day and it frooze, after a force shutdown, if I try to put it on it turns on but nothing displays on the screen, already done alot like BIOS, reseat rams, please what can I do??
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HP Recommended

my laptop starts but had blank screen, done hard reset, reseat the rams even tried the BIOS update

Hey there! @Linzo-1,

 

Do you see any blinking lights on the caps lock or num lock key on the PC?

 

Is the laptop getting overheated?

 

Are you able to boot into BIOS or F2 page from the PC?

 

Please share the product number of the PC to assist you better.

 

Please try the steps recommended below.

 

To perform a power reset on a laptop with a removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. 

 

If you are able to boot into the BIOS page, try restoring the BIOS to default and check if it helps.

 

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

 

Also, try running a system diagnostics test and check if the hardware components on the PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics test on the PC. Click Here

 

Also, refer this article to know more information about no boot issues with the laptop. Click Here

 

Have a pleasant day ahead!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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A4Apollo
I am an HP Employee

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