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Message 1 of 4
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Flag Post

Solved!

my laptop will not turn on unless fully charged

HP Recommended
envy x360
Microsoft Windows 10 (64-bit)

Basically I had this problem a while ago, about 5 months, but it has just occured twice in a row. I will close the lid of my laptop putting it into sleep mode or whatever before going to bed. Then the next morning it won't start. When Iplug it in the charging light is on, and If I unplug the laptop and try to charge my phone via the usb-c port on the laptop it works, so the battery clearly has juice. However I can't turn on the laptop while the charging light is orange. When it turns white, which I assume means full charge, I can finally turn it on. This issue also only seems to happen if it's been sleeping for a long time (overnight, 7-8 hours). If I close the lid for only a few hours it will work as usual.

 

Any help would be greatly appreciated!

 

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

Hi@Dymenshin3, Welcome to the HP Support Community!

 

I understand you are getting plugged in not charging error on your laptop.

 

Don't worry I'll help you out.

 

Did you make any software or hardware changes on your laptop?

 

Have you tried charging your laptop using a different adapter?

 

As you mentioned you are getting error plugged in charging on your PC.

 

Check if the pin inside the DC or charging port is bent or broken.

 

Please perform the below-shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get reinstalled automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and hold the Power Button for a full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for the "Plugged In Charging" message on the Battery icon

 

 

Also, try performing a hard reset on your laptop and check if it helps.

 

Please Shutdown the Notebook

Please remove the Battery and unplug the Power Adapter

Press and hold the Power Button for a full 1 Minute

Go ahead and put back the Battery and connect the Power Adapter

Look for the "Plugged In Charging" message on the Battery icon.

 

If the issue persists try updating BIOS on your PC and check if it helps.

 

Link to update BIOS.

 

Refer to this article to further troubleshoot battery issues with your laptop.

 

If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

 

Refer to this article to know more information about running system diagnostics on your PC.

 

If the hardware diagnostics test fails, Please contact HP support for service options.

 

Link to contact HP.

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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HP Support Agent
HP Support Agent
1,204 1,204 37 47
Message 3 of 4
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HP Recommended

Hi there, this is a follow-up from HP Support Community. I just wanted to check if you have received the ink yet or not and if you have, did you install it? How's the printer working now?  

 

Let me know if you need any other assistance and I'd be happy to help 🙂 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Have a great day! 

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Author
New member
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Message 4 of 4
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HP Recommended

Hi, thanks for the help. i ended up running the HP battery calibration tool and it seems to have fixed the problem for the most part. It has, a few times, gone to sleep when I unplug the charger while using it, but it wakes right back up without any issues.

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