my login ID appears twice. Also email loads twice

[ssfr0mss]

At start up page shows two logins for the same user name...one is a password and one is a numeric code.

Then pages like email and facebook load twice

[Barachiel]

@ssfr0mss

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the computer. I will be delighted to assist you here.  

Let me as a few questions to assist you better.

Any software/hardware changes happen?

Did the computer went for any updates?

Please let me know the issue in detail to assist you further with relevant steps. 🙂

[ssfr0mss]

No changes that I know of.  I do all my own maintenance as i live in a small town.  I get one ssfromss Sarah Smith that asks for a pin number and another that asks for a password.  I didn't want to have to log in at all at startup so I think I was trying to fix it.  It's been a while.  That may be the reason everything double loads.  So gmail, hotmail and facebook will load and then load again right away.

Thanks for contacting me.

[Barachiel]

@ssfr0mss

Thanks for the response.

In this case I would recommend you to try performing a push button reset but please take a back up of the data before trying this, since it would take it back to the factory settings.

Keep me posted. 🙂