my pc bypasses fingerprint and pin on start up after shutting down. Goes straight to desktop.

[Toyin1]

HP Spectre x360 2-in-1 Laptop 14-eu0097nr (9C906UA)

[Raj_05 · Accepted solution]

Hi @Toyin1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Spectre x360 is skipping the fingerprint and PIN login after a shutdown, which is unusual behavior. Here are a few things you can check to troubleshoot this issue.

Check Sign-In Options:

• Go to Settings > Accounts > Sign-in options.
• Ensure that both Require sign-in and Dynamic Lock are set according to your preferences. The Require sign-in option should be set to "When PC wakes up from sleep" or "Every time."

Review Power Settings:

• Go to Control Panel > Hardware and Sound > Power Options.
• Click on Require a password on wakeup and ensure that the settings are set to require a password.

Check Windows Updates:

• Make sure your Windows is up to date, as updates might resolve issues with sign-in options. Go to Settings > Update & Security > Windows Update.

Verify BIOS Settings:

• Restart your laptop and enter the BIOS/UEFI settings (usually by pressing a key like F2, F10, or ESC during startup).
• Look for settings related to security and make sure they are configured correctly.

Review User Account Settings:

• Sometimes, issues with user accounts or corrupted profiles can cause sign-in problems. Consider creating a new user profile to see if the problem persists.

Check for System Errors:

• Run the System File Checker tool. Open Command Prompt as an administrator and enter sfc /scannow to check for and repair any corrupted system files.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support