my pc gets switched off automatically and battery percentage gets 100

[Sivad07]

switchig of  problem

[Kuroi_Kenshi]

Hi @Sivad07,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Run Battery Diagnostics:

• Use HP PC Hardware Diagnostics UEFI to test the battery before Windows starts.
• Disconnect the AC adapter and turn off the computer.
• Turn on the computer and immediately press esc repeatedly, then press F2 on the startup menu.
• Select Component Tests > Power > Battery and click Run once.
• Review the battery status and take necessary actions based on the results.

Inspect and Clean the Vents:

• Ensure that vents and cooling fans are free from dust and debris.
• Use compressed air to clean the vents.

Update BIOS and Drivers:

• Make sure the BIOS is up-to-date.
• Update all relevant drivers, especially for the GPU and power management.

Restore BIOS Defaults:

• Turn off the laptop, then repeatedly press the esc key to access the startup menu.
• Press F10 to open BIOS settings.
• Restore BIOS to default settings to ensure proper configuration.

Configure Power Settings:

• Check power settings in Windows to ensure the laptop is not set to shut down when the battery is at a particular level.
• Go to Control Panel > Power Options and set to Balanced or Power saver.

Test with AC Adapter:

• Plug in the AC adapter and check if the issue persists.
• The battery might be failing if the laptop works fine on AC power.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,