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jhnola
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Message 1 of 4
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need BIOS Administrator Password

HP Recommended

jhnola_0-1628173196270.png

Need BIOS Administrator Password so I can update my Elite Desktop Model 705 G5 SFF

Product No. 8LJ47UT#ABA

3 REPLIES 3
WAWood
Level 16
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Message 2 of 4
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@jhnola 

Passwords can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
To reset Admin passwords, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
--------------------
BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.



I am a volunteer and I do not work for, nor represent, HP
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jhnola
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Message 3 of 4
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I did not set the password originally - I do not believe my PC reset the password - I guess what my question is if it came from the factory with a BIOS password then why was that not given to me at the time of purchase?  How/why should I have to incur a cost to discover a password that I did not set?

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WAWood
Level 16
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34,852 24,531 3,148 7,861
Message 4 of 4
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@jhnola 

We don't make HP policy -- we merely tell you what it is.


This is most likely ONLY an Admin password, as the MS message, like so many others, can be misleading.

 

As mentioned in my reply, you will have to contact HP Customer Support for assistance with this.



I am a volunteer and I do not work for, nor represent, HP
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