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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
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‎11-16-2018 11:08 PM

HP Recommended
Product: hp probook 455 g-3
Operating System: Microsoft Windows 10 (64-bit)

I NEED BIOS PASSWORD SO I CAN UPDATE IT. default password AND I took the battery out of the motherboard reset it.it still same. PLES HELP ME

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2018 11:41 PM

HP Recommended

Welcome to the forum @jonesypc

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

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2 REPLIES 2

‎11-16-2018 11:41 PM

HP Recommended

Welcome to the forum @jonesypc

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

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‎11-17-2018 10:28 AM

HP Recommended

thank you so much hp support sending me the file to BIOS reset password .

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