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HP Recommended
HP Notebook - 15-bs113dx
Microsoft Windows 11

I'm having problems with my hp laptop and when I tried the hp diagnostics, they said it was incompatible with my computer and I should download a legacy version of the diagnostics, but I can't find that version!  Please help.

1 REPLY 1
HP Recommended

Hi @SylviaH1,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear that you're experiencing issues with your HP laptop and the diagnostics tool. It seems like you need to find a legacy version of the HP diagnostics tool that is compatible with your computer. Here are some steps you can take to address this issue.

 

  • Visit HP Support Website: Go to the official HP support website. You can access it by visiting HP Support.
  • Enter Your Laptop Model: Enter the model number or name of your HP laptop on the support website. This will help you find the specific support page for your laptop.
  • Check for Diagnostics Tools: Look for diagnostic tools or utilities on the support page for your laptop model. There might be a section for drivers and downloads where you can find the necessary tools.
  • Check System Documentation: Look into your laptop's user manual or any documentation that came with it. Sometimes, HP include information on diagnostic tools and how to access them.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.