12-25-2019 06:26 PM
desktop, not laptop
OS - WIndows 10 upgraded from WIndows 7
1) Power on, PXE-E61 message - media test failure, check cable, ERROR message - No boot disk has been detected or the disk has failed
2) Performed a hard reset - shut down computer; disconnected power cord from rear of computer & waited until green light by power cord receptacle went off; pressed power button, held it down for 10 seconds, then released it; reconnected power cord, then turned on computer; hard drive clicking, then same messages as in 1)
3) Restored the BIOS default settings - turned off the computer for more than 5 seconds; pressed the Power button to start the computer & repeatedly pressed the F10 key to enter the Setup Utility; on the Utility File menu selected Apply Defaults and Exit; same messages as in ste1)
4) Disconnected an reconnected the hard drive cable and the data cable - unplugged all cables from the computer exterior; removed the computer side panel; disconnected and reconnected the power cable attached to the hard drive, then disconnected and reconnected the data cable attached to the hard drive; disconnected and reconnected the data cable attached to the motherboard; replaced the side panel, reconnected the power, monitor, keyboard, and mouse, then turned on the computer; same message as in step 1)
5) Ran HP Vision Hardware Diagnostics v1.02 on the hard drive - held the power button for 5 seconds to turn off the computer; turned on the computer and immediately pressed the F2 key repeatedly until the HP Vision Hardware diagnostics results displayed; the hard drive failed the Connection Test, Error Code - 3F0
Other results from Startup Menu:
6) F11 - System Recovery, same messages as in step 1)
7) F12 - Network Boot, same messages as in step 1)
😎 Utilities selection, unresponsive
9) Run UEFI Application..., unresponsive
no recent driver or software updates
internet connection LAN
have PC mover program, 2TB flash drive, & new computer but existing computer failed before I extracted data
existing computer contains business data so any advice may help
12-28-2019 11:16 AM
@petemeister Welcome to HP Community!
I understand that you are getting a 3F0 error.
Your product is not tested for Windows 10 operating system. Please see the below link
As you have stated that you have already performed the hard drive test. In that case, the hard drive is gone bad.
You have to replace the hard drive.
Please contact our phone support.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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