not respons touchpad and klavier

[cosy2]

HP ENVY - 13-ad102nb

after reboot pc now respons of touchpad and klavier after upgrade 24H2

after hard reset power button then wel respons of touchpad and klavier

[Raj2111]

Hi @cosy2 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

It sounds like you're experiencing an issue with your HP ENVY 13-ad102nb after upgrading to Windows 11 24H2 (a feature update). Specifically, after rebooting, the touchpad and keyboard (klavier) aren't responding, but after performing a hard reset (holding the power button), they start working again.

This could be caused by a driver conflict, a system bug introduced by the update, or a settings issue. Here are some steps you can try to resolve the problem:

1. Check for Driver Updates

After a major Windows update, sometimes drivers can become outdated or incompatible. Make sure that your touchpad and keyboard drivers are up to date.

• Update drivers via Device Manager:
  1. Right-click on the Start button and select Device Manager.
  2. Look for the Mice and other pointing devices section and Keyboards section.
  3. Right-click on each device (touchpad and keyboard), then select Update driver.
  4. Choose Search automatically for updated driver software.
  5. Follow the on-screen prompts to update the drivers if newer versions are available.
• HP Support Assistant:
  1. If you have HP Support Assistant installed, open it and check for any available updates for your system, including device drivers.
• Download drivers from HP:
  1. Visit the HP Support website and enter your laptop's model number (HP ENVY 13-ad102nb).
  2. Download the latest drivers for the touchpad (likely a Synaptics or Windows Precision Touchpad driver) and keyboard.

2. Reinstall the Touchpad and Keyboard Drivers

Sometimes, the drivers may become corrupted, and reinstalling them can help resolve the issue.

• Uninstall and reinstall drivers:
  1. In Device Manager, right-click on the Touchpad and Keyboard entries.
  2. Select Uninstall device and confirm the uninstallation.
  3. Restart your laptop, and Windows should automatically reinstall the necessary drivers.

3. Check for Windows Updates

Sometimes, additional updates can be released shortly after a major feature update to address issues like the one you're facing.

1. Go to Settings > Windows Update.
2. Click on Check for updates.
3. Install any new updates that may have been released to fix bugs or compatibility issues.

4. Run the Windows Troubleshooters

Windows has built-in troubleshooters that can automatically detect and fix common hardware and device issues.

• Run the Keyboard and Touchpad troubleshooters:
  1. Go to Settings > System > Troubleshoot > Other troubleshooters.
  2. Click on Keyboard and Run the troubleshooter.
  3. Do the same for the Touchpad (if available).
  4. Follow the on-screen instructions to see if Windows finds and fixes any issues.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support