Kaliostro Honor Student
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HP Notebook - 15-bw586ur
Microsoft Windows 10 (64-bit)

Check hard disk short DST: failed

hard drive error code: M31X0X-9429LX-XD7W21-60RS03

product ID: 2QE44EA#ACB

Help, what to do?

HP Support Agent
HP Support Agent
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Hi @Kaliostro


Welcome to the HP Support Community. 


The Hard Drive has failed and needs to be replaced. Please reach out to the HP Support in your region regarding the Hard Drive replacement.


Your computer was shipped with a 500 GB 5400 rpm SATA. The spare part# is 778186-005. For instructions to replace the Hard Drive, refer to page#50 of the User Guide.


Hope this helps!


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Have a great day! 

I am an HP Employee

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