os problem and blue and green screen

[kannan67]

i was try to duel boot my note book  but unfortunately i have lost my windows os and after i install windows i was getting blue screen and green screen error and i have in windows in the official web site

my question is there is any os is optimized for this notebook

[Kuroi_Kenshi]

Hi @kannan67,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restore Windows OS Using HP Recovery Media

You can restore your HP device using HP recovery media to ensure the OS optimized for the specific model:

• Visit the HP Recovery Media website to order recovery media for your model.
• Follow the instructions to create a recovery USB.

Clean Install of Windows OS

It sounds like you tried reinstalling Windows from the official website, but you might need a clean install:

Creating a Windows Installation Media:

• Go to the Microsoft Windows Download Page to download the Media Creation Tool.
• Use the tool to create a bootable USB drive.

Clean Install Process:

• Insert the bootable USB drive and restart your laptop.
• Press F9 during startup to open the boot options menu.
• Select the USB drive.
• Proceed with the Windows installation process, ensuring you select custom installation and format the drive to remove any remnants of the previous installation.

Install Drivers and Updates

After a clean install, make sure all drivers and updates are correctly installed:

• Download and install HP Support Assistant.
• Use HP Support Assistant to check for and install the latest drivers and updates specific to your model.

Check BIOS Settings

Ensure BIOS settings are correctly configured, especially if you attempted a dual-boot:

• Restart your laptop and press F10 to enter BIOS Setup.
• Restore BIOS settings to default.
• Save and exit.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,