password at startup

[Vlame04]

Hello,

When I try to boot my notebook, I need to fill in a password. I don't remember I enabled it and I don't know how to fix this. The password is my windows 10 password but I need to fill it in in a HP screen, not the windows one.

[WAWood · Accepted solution]

@Vlame04 

That's a power-on password and without knowing it, you have no way to reset it on your own.

We are not permitted to assist in resetting passwords due to HP Policy.
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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. HP does not reset the BIOS password on the current motherboard.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.

[Vlame04]

Ok. Thanks for the answer. Seems like I need to have the login screen then.