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Vlame04
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Solved!

password at startup

HP Recommended
HP ProBook 450 G7
Microsoft Windows 10 (64-bit)

Hello,

 

When I try to boot my notebook, I need to fill in a password. I don't remember I enabled it and I don't know how to fix this. The password is my windows 10 password but I need to fill it in in a HP screen, not the windows one.

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WAWood
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Message 2 of 3
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@Vlame04 

That's a power-on password and without knowing it, you have no way to reset it on your own.

 

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. HP does not reset the BIOS password on the current motherboard.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

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2 REPLIES 2
WAWood
Level 16
Level 16
33,811 31,361 3,071 7,583
Message 2 of 3
Flag Post
HP Recommended

@Vlame04 

That's a power-on password and without knowing it, you have no way to reset it on your own.

 

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. HP does not reset the BIOS password on the current motherboard.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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Vlame04
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Ok. Thanks for the answer. Seems like I need to have the login screen then.

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