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- HP Community
- Notebooks
- Notebook Boot and Lockup
- password check failed fatal error... system halted

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12-08-2020 07:33 AM
I have a problem opening an old hp mini device
when I click the power button it opens a black screen and in the center "enter CURRENT password :" and after 3 attempts it displays :
password check failed
fatal error... system halted
CNU9379HVT
I checked some replies to similar posts about this problem in the community but none of the passwords worked for me.
12-08-2020 10:49 AM
They won't work because such workarounds are no longer valid.
That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.
Passwords can NOT be recovered; instead, they have to be reset.
We are not permitted to assist in resetting passwords due to HP Policy.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. HP does not reset the BIOS password on the current motherboard.
If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.
I am a volunteer and I do not work for, nor represent, HP